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Problem Note 64636: SAS® Enterprise Guide® 8.1 fails to update after you select "Check for updates"

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A SAS Enterprise Guide 8.1 deployment that is performed using its stand-alone installer might have issues occur after you attempt to update by selecting Check for updates.

A timing issue occurs during the SAS Enterprise Guide shutdown and update process, which prevents the update from completing.

Workarounds

Workaround 1

Open SAS Enterprise Guide 8.1. Before you select Check for updates, submit the following code:

data _null_;
x=sleep(15);
run;

While the code is processing, select Help ► Check for updates and complete the process. The SLEEP function delays the shutdown process in order to enable the update to complete and avoid any timing issues.

Workaround 2

Instead of using the Check for updates feature, download and apply the latest SAS Enterprise Guide 8.1 hot fix from the SAS 9.4 Hot Fix Downloads page and follow the steps in "Installation using Windows Installer (MSI)" within the documentation that is provided with the hot fix.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Enterprise GuideMicrosoft Windows 8.1 Enterprise 32-bit8.18.19.4 TS1M6
Microsoft Windows 8.1 Enterprise x648.18.19.4 TS1M6
Microsoft Windows 8.1 Pro 32-bit8.18.19.4 TS1M6
Microsoft Windows 8.1 Pro x648.18.19.4 TS1M6
Microsoft Windows 108.18.19.4 TS1M6
Microsoft Windows Server 2008 R28.1
Microsoft Windows Server 2012 R2 Std8.18.19.4 TS1M6
Microsoft Windows Server 2012 Std8.18.19.4 TS1M6
Microsoft Windows Server 20168.18.19.4 TS1M6
Microsoft Windows Server 20198.18.19.4 TS1M6
Windows 7 Enterprise 32 bit8.18.19.4 TS1M6
Windows 7 Enterprise x648.18.19.4 TS1M6
Windows 7 Professional 32 bit8.18.19.4 TS1M6
Windows 7 Professional x648.18.19.4 TS1M6
Windows 7 Ultimate 32 bit8.18.19.4 TS1M6
Windows 7 Ultimate x648.18.19.4 TS1M6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.